Last updated: October 1, 2026
We want you to receive the correct pneumatic part for your repair, replacement, or automation project. Please review this policy before placing your order.
You may request a return within 30 days after delivery.
To be eligible for return, the item must be unused, uninstalled, clean, complete, and in its original packaging where reasonably possible. Returned items must include all accessories, labels, manuals, and protective packaging originally supplied.
Please contact us before sending any item back:
Returns sent without prior authorization may be delayed, refused, or returned to sender.
When contacting us, please include:
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
If you receive the wrong item, a damaged package, or a product that appears defective, please contact us within 7 days after delivery.
Please keep the product, packaging, shipping label, and all included materials until the issue is resolved. We may request photos, videos, or testing details to help confirm the problem.
If the issue is confirmed to be our error or a verified product defect, we may offer a replacement, refund, store credit, or another reasonable solution.
For returns caused by customer reasons, including ordering the wrong model, no longer needing the item, duplicate ordering, or selecting an incompatible specification, the customer is responsible for return shipping costs and any related fees that were separately confirmed for large-volume procurement, commercial orders, or special handling.
Original shipping charges, expedited shipping fees, special handling fees, and separately confirmed commercial-order fees are generally non-refundable unless the return is caused by our error.
After we receive and inspect the returned item, we will notify you whether the refund is approved.
Approved refunds are usually issued to the original payment method. Processing time may vary by payment provider, but it commonly takes 5-10 business days after the refund is issued.
We may deduct return shipping, restocking costs, missing parts, damage, or loss in value if the returned item does not meet the return conditions.
If you ordered the wrong model and need a replacement, please contact us. We can help check the correct model, price difference, stock status, and shipping options.
The replacement item will be shipped after the return is approved and any price or shipping difference is paid.
For models not listed on our website, please contact us before purchase at support@airtacpro.com. We will confirm price, stock status, and whether the item is ready to ship or requires custom production.
Custom-production models may require 7-12 business days of production queue time before shipment and may not be returnable unless defective or incorrect.
For return, refund, exchange, or model-confirmation support, contact:
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